Implement and configure software solutions, with a focus on Odoo, to meet client requirements. Provide technical support, user training, and ongoing maintenance to ensure reliable system performance and successful adoption.
Responsibilities
- Analyze client requirements and configure software solutions to support business processes.
- Install, deploy, and configure applications on client systems and servers.
- Perform functional and compatibility testing, support user acceptance testing (UAT), and prepare acceptance and handover documentation.
- Train users and develop clear user guides and training materials.
- Provide technical support through phone, email, and on-site visits, troubleshooting issues and escalating complex cases when needed.
- Coordinate with development and infrastructure teams to investigate and resolve technical issues.
- Test and deploy software updates and perform routine maintenance to maintain system stability.
- Maintain accurate records of configurations, technical procedures, support incidents, and resolutions.
- Identify improvements to implementation and support processes to reduce response times and improve service quality.
Must Have
- Bachelor’s degree in Software Engineering, Information Technology, or a related field.
- At least 3 years of experience in software implementation and technical support, including at least 3 years implementing Odoo.
- Strong knowledge of operating systems, databases, and networking.
- Practical experience in software configuration, deployment, testing, and troubleshooting.
- Excellent client communication, user training, and stakeholder management skills.
- Strong analytical, problem-solving, and organizational skills, with attention to detail.
- Ability to manage competing priorities, work under pressure, and collaborate across technical teams.
- Proficiency in Arabic and English.
Nice To Have
- Odoo functional certification.
- Experience with Odoo modules such as Accounting, Sales, Inventory, and HR.
- Familiarity with PostgreSQL, SQL queries, and Linux environments.
- Experience with data migration and third-party integrations.
- Familiarity with helpdesk tools and SLA-based support processes.
- Basic knowledge of Python for troubleshooting Odoo issues.
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